Refund policy

Return & Refund Policy

At VELAR, customer satisfaction is our priority.

Customers may request an exchange or return within 14 days of receiving the order, provided that the item is unused, unwashed, and in its original condition with all tags attached.

Items that have been worn, damaged, washed, or altered are not eligible for return or exchange.

To request a return or exchange, please contact us through our customer support channels and provide your order number.

Refunds will be processed after the returned item is received and inspected. Refunds are issued using the original payment method when applicable.

Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

VELAR reserves the right to refuse returns that do not meet the conditions stated above.